Utilize Interpersonal Management Communication To Succeed!

Interpersonal management communication centers around business needs and acknowledges personal needs. Business communication skills are critical to develop strong relationships with employees, peers, and upper management. Managers are responsible for creating an information highway within the organization. Without this communication, an organization becomes inefficient and confused ultimately negatively impacting profitability.

Ineffective managers without the ability to effectively communicate create barriers between their area of responsibility and upper management. The corporate vision, directives, and employee feedback stop reaching the intended recipients rendering the information useless. One manager without the ability to route this information effectively creates damage to their area of responsibility.

The Management Process

Management Skills + Management Communication = Management Relationships

Managers communicate at work in person, in groups, on the phone, in writing , and electronically. Clearly conveying the business needs effectively is complicated. It is impossible to completely separate personal and work needs. Both must be acknowledged and understood to effectively communicate as managers. Managers must utilize interpersonal skills and our management skills to avoid barriers to effective communication . Incorporating the business needs into our interpersonal communication allow us to deliver the message efficiently and build strong relationships that create value within the organization. Managers must communicate efficiently with employees, peers, and upper management to be successful. It becomes a complicated process as each has very different needs. Communication is essential to identify value within the organization to build interpersonal management relationships.

Employees:

Managers communicate with their employees every day. Good managers build strong work relationships with their employees. Employees must understand the business needs coming down from upper management. Managers must also receive the valuable information our employees have to offer the organization. Managers need to acknowledge personal needs, but communication should focus around business needs. Employees do not have access to the information we do as managers. We must educate them through communication. Acknowledging personal needs and focusing our communication on business needs teaches our employees about the business and shows them where they can add value to the organization. Taking the time to acknowledge our employees needs, understand them, and focus them on business needs creates an environment to communicate effectively. Managers must effectively communicate with employees through coaching, performance appraisals, and disciplinary procedures .

Peers:

Managers must also work effectively with other areas within the organization. Our peers affect our performance. Effective management communications with our peers is essential to implement directives, procedures, or policies that affect different areas of accountability. Management skills must be used to acknowledge and understand our peer's area of responsibility and how every one affects the organization. Area needs must be acknowledged, but the global needs of the business must be the focus of communication. Taking the time to educate managers we work with and learning about their areas of responsibility creates an environment for effective communication. Good work communication skills identify value within different areas of the organization and lay the groundwork to develop valuable relationships outside your area of responsibility.

Upper Management:

We must communicate effectively with upper management to be successful. Our manager's business needs must be acknowledged an understood clearly as we are also employees of the organization. Upper management creates the resources we receive to fulfill the responsibilities our area within the organization. We must be able to clearly communicate the needs of our area as it relates to the goals of the business. Once expectations are understood and business needs are acknowledged, effective communication allows us to build relationships with our managers. Our managers provide us the resources to succeed. Only by acknowledging the needs of the business and understanding the business as a whole can we communicate effectively to receive the resources our area of responsibility requires to create value within the organization.

Management communication is very different from our personal lives. Not only do we have to acknowledge and understand the business, but we have to acknowledge and understand the individual to effectively communicate. Management can be frustrating. An individual can be the most intelligent employee within the organization and fail miserably in a management role. Management skills and interpersonal skills are imperative to create effective communication within an organization.

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